Analytics Round: Occurrence Management

The monitoring indicators in Occurrence Management are easily viewed in a panel format, allowing a complete view of the management data.

Through filters, it is possible to perform various control actions, such as configuring the visualization, exporting in PDF or PNG formats and viewing the DataSet data.

How to access and use

Access to the Occurrence Management information panel must be done by senior X Platform > Access and Security Management | Round X > Analytics Round > Occurrence Management.

The availability of information refers to the data covered by Occurrence Management.

In the upper right corner of the screen, there is a button that shows the current month and allows you to change the data displayed to that of another month. This is done by clicking a month on the chart or the arrows next to the button.

Occurrence Management Analytics Information

Occurrence record

Bar and line graphs that indicate the number of open and closed incidents per month, during the last 12 months. The yellow line represents the variation in the accumulated balance of occurrences over the months. Position the mouse cursor over an element of this graph to view described quantities.

Average response time

Average time between the registration of occurrences and the first procedure carried out on them, for the selected month.

Average solution time

Average time between recording occurrences and resolving them (discounting pause times), for the selected month.

Occurrences by priority

Donut chart that indicates the proportion of occurrences for each priority level in relation to the whole. Position the mouse cursor over this graph to view the quantity.

Occurrences by location

Bar graph showing the number of occurrences for the three locations where the most occurrences occurred. Position the mouse cursor over a bar on this graph to view the location name and quantity.

Occurrences by type

Bar graph showing the number of occurrences for the three most common types of occurrence. Position the mouse cursor over a bar in this graph to view the type name and quantity.