Cards do Moods - Analytics do RH
Note
- All Analytics cards will be available as peruser permission settings and the card settings in Panels. The information presented considers the application of the filter, multiple contracts (except in the Compensation Management module) and, if applicable, scope.
- For the Remuneration Management module, it is mandatory to registersalary policy for the company and branch of the manager querying the analytics.
Estes cards são acessados em: Analytics > Analytics do Moods ou em Moods - Pesquisa de clima > Analytics da Pesquisa - RH
Além das explicações sobre cada card, mais detalhes podem ser conferidos no vídeo:
Company score per pulse
Shows the satisfaction average of the latest 10 pulses and the engagement percentage. The pulse average composition considers dimensions submitted in previous pulses, i.e., if the dimension is still active but was not submitted in the current pulse, its previous result still affects the average value. For the engagement, the current pulse information is considered.
In the chart information, even when a dimension is disabled, it is still considered for the average calculation in previous pulses. There is no minimum number of answered surveys for the chart to start displaying information, one pulse already shows the average obtained in the previous pulse.
A porcentagem que é calculada para chegar nesse resultado, é esta: Quantidade de respostas multiplicado por 100, dividido pelo total de respostas enviadas.
Current organization score per dimension
Displays the dimension averages in real time, indicating if the average has increased, remained the same or decreased in relation to the average of the previous pulse.
There is no minimum number of answered surveys for the chart to start displaying information, one pulse already shows the average obtained in the previous pulse. When there is no current pulse, the latest pulse is displayed.
Current score per manager
Displays the dimensions score view of the current pulse of the Manager and by department, indicating if the score has increased, remained the same or decreased in relation to the previous pulse. Upon clicking on the Manager, you can view details with the score by dimension or by question.
The result is displayed only when at least three led people of the respective Manager answer the survey. Caso o gestor não atinja o mínimo de respostas necessárias na pesquisa, serão demonstradas as informações do último pulso em que o gestor atingiu o mínimo de respostas.
Note
The department score considers the score of the Manager who is signed in and all Workers under his or her hierarchy (manager + directly-led people + indirectly-led people). All Workers have the same weight in the final score and the calculation does not consider only the manager's averages.
Survey comments
Displays information about the total number of comments in all pulses, number of comments in the current pulse and number of comments per dimension, considering the active dimensions. The HR department may view the content of the comments sent by all workers, whenever the same pulse has three or more answers.
The pulse comments can be filtered by:
- Pulse issuance period;
- Dimension;
- Evaluated manager;
- Visibility range: restricted to the HR department, to the Manager or visible to both.
The comment display order can also be filtered and ordered by the Grade, Affirmative (survey question), Manager name and Dimension.
Importante
Ao realizar um filtro por Gestor sem passar um pulso, automaticamente será feita a busca pelos gestores na hierarquia atual. Para filtrar um gestor que está fora da hierarquia atual, é necessário passar a data de um pulso anterior à saída do antigo gestor.
Net Promoter Score (NPS)
Concept
The Net Promoter Score is a methodology used to measure the quality of a organization's interaction with a specific public. Depending of the company's objective when applying the technique, the target audience may be its own workers, measuring the satisfaction level in the work environment.
The measurement is based on grades given bu the survey respondents, dividing them in three categories:
| Note | Respondent category | Profile |
|---|---|---|
| 9 or 10 | Promoter | Likes the company and is satisfied, wishing to stay and encouraging others to get involved with it. |
| 7 or 8 | Neutral | Does not contribute to the promotion of the organization, while not harming it at the same time. |
| 0 to 6 | Detractor | Is unsatisfied and does not have good relations with the company, harming its image. |
How the calculation works
In Moods - Continuous Mood Survey, the NPS calculation is based on the answers of a fixed question predefined by the system: "Would you recommend your company to a friend?"
Esta pergunta é apresentada aos participantes uma vez por mês, desde que a quantidade de dias entre o início do pulso anterior e o início do pulso atual seja igual ou maior a 30 dias. After obtaining the answers, the following formula is applied:
| NPS = | Promoters - Detractors Number of respondents |
The end value of this operation generates the percentage of the obtained NPS, and its information are displayed graphically in the portlet.
Example:
In a survey with a total of 100 respondents, the following result was obtained:
- Promoters (rated 9 or 10): 40 respondents
- Neutral (rated 7 or 8): 50 respondents
- Detractors (rated 6 or lower): 10 respondents
In this case, the calculation would be: NPS = (40 - 10)/100 = 30%
Notice the number of neutral answers is only considered in the total of respondents.
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