Register occurrences

Occurrences are incidents that are not part of the Routine Management itinerary operation, and can cause interruption or reduction in the quality of the service, either due to risk to employees or the building structure.

The Routine Management application is linked to theIncident management of the Security Hub module of the senior X Platform, where it allows non-standard circumstances to be properly registered.

Incident management in the application

Access to the occurrence screen is done by touching the buttonoccurrences, located in the Main Menu, Side Menu or Bottom Menu of the application. On the screen, the user will be able to carry out queries and enter new occurrences, inform the location, link the occurrence to people and record evidence with audio, video and photos that prove the situation.

Carry out Occurrences consultation

By touching the buttonoccurrences, the system will highlight on the screen a history of occurrences recorded by the authenticated user, ordered by the most recent.

It is possible to query occurrences through the tabsToday It is Historic, where records are organized according to date.

Registering a new occurrence

On the incident screen, tap the buttonRegister occurrence to enter a new incident through the application. The screen has the following points to fill in:

Type of Occurrence

Select the type of occurrence to be recorded from a list. Tap the directional icon to expand the options and select one linked to the occurrence.

To register new types of occurrences, use senior X Platform > Access and Security Management > Security Hub >Types of occurrences.

Physical location

The first option for recording an incident within the application is to indicate the physical location. Use the magnifying glass icon to expand the options for registered locations and select the point of occurrence.

The registration of physical locations for use in the application must be done on the senior X platform > Access and Security Management > General Registrations >Physical Locations.

People involved

If this occurrence has one or more people involved, search for them by name and select them to associate with the occurrence. For a person to be located by the search, they need to be registered in the system, through theregistration of people.

Record Evidence

The application allows the insertion of evidence that proves the recorded occurrence. By tapping the microphone icons and camera, the user can record audio of up to 1 minute and insert 3 photos to report the incident.

Occurrence description

The occurrence description box is a mandatory item when inserting a new occurrence during routine operation. In this space, add information or detail the occurrence to complete the record.

To save

Use this button to finish inserting a new incident record into the application.

Occurrence details

With an incident registered, it is possible to check the details when checking incident queries.

Tap the incident you want to view details about. The application then opens a screen with date, time and information.records added, such as evidence and description.